Refund policy

Refund Policy

At Serenia®, all sales are final. Due to the personal nature of our sensory stickers and the need to ensure the highest hygiene and quality standards, we do not offer refunds, returns, or exchanges.

You can always contact us for any concerns or questions at support@getserenia.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and take appropriate action if necessary.

Exceptions / non-returnable items

Due to the personal use of our products, all items sold on getserenia.com are non-returnable and non-refundable. This includes but is not limited to:

• Sensory and personal care items

• Custom or limited edition products

• Sale items and gift cards

Please get in touch at support@getserenia.com if you have questions about your item.

Exchanges

We do not offer product exchanges at this time.

Refunds

We do not issue refunds under any circumstances. For product-related concerns, damaged goods, or support, please reach out to support@getserenia.com, and we’ll do our best to assist you.